ec-hobby.com Product Warranty Policy
ec-hobby.com carries only the top-quality products from leading brands in the
radio control industry. We test hundreds of RC aircraft, boats, vehicles, and
accessories before they are ever offered for sale on our website. Even when
offering only top quality products, we know that there is the chance of an
occasional defect or product issue. To that end, our manufacturers warrant that
all products will be free from defects and be fully functional for 30 days from
the time of purchase or delivery.
Please read the following warranty guidelines and restrictions carefully
BEFORE you purchase:
Product Warranty Does Not Cover Aircraft Which Have Been Flown
– Due to the complex nature of the RC hobby and the literally unlimited number
of factors which can lead to flight mishaps, our manufacturers DO NOT offer a
warranty on aircraft that have been flown. It is imperative that you perform all
necessary pre-flight checks before flying your aircraft for the first time.
Product Warranty Does Not Cover Modified Products – Modifying
the product in any way voids the warranty offered by our manufacturers. This
includes painting, gluing, cutting, soldering, modifying electrical connectors
on Motors / ESCs / Batteries, or modifying an aircraft airframe. If you attempt
to return a product which has been modified, your warranty claim will be denied,
and the product will be returned at your expense.
We Reserve The Right To Provide Replacement Parts – If you have
purchased an aircraft, boat, or vehicle and discover a defective part(s),
ec-hobby.com will provide the part or parts necessary to correct the issue and
bring your model to working condition. ec-hobby.com will not provide a
replacement model in the event of a defective part(s). If the part you need is
out of stock or unavailable as a spare part, ec-hobby.com will provide a
suitable replacement or special order the part from the manufacturer. Be sure to
check the functionality and condition of ALL parts before assembling and gluing
your model, so parts replacement is possible. The customer is responsible for
installing any and all replacement parts.
Manufacturers Require Evidence Of Warranty Defect – If you
discover a product issue you will be required to provide photo and/or video
evidence of the issue. We know this can be a bit inconvenient, however, this is
a requirement of our manufacturers and will help ensure the timely processing of
your warranty claim. For higher value items or more complex warranty cases, you
will be required to return the product to ec-hobby.com before a warranty claim
will be authorized.
Certain “Fit And Finish” Imperfections Are Not Covered By Warranty
– Small areas of missing paint, paint over-spray, chipped decals, imperfect
decal application, hairline cracks in fiberglass, slight warp in foam surfaces,
small wrinkles in foam surfaces, gaps in between foam beads, slight gaps between
assembled balsa or foam pieces, and minor dents or dings in the foam surface
will not affect the performance of the model and, therefore, are not covered by
our manufacturer’s warranty. If you are unhappy with the fit and finish of your
model, please keep all parts new and unassembled, keep all packaging, and
contact ec-hobby.com Customer Service to obtain a return merchandise
authorization (RMA). Items returned without an RMA will be returned to the
customer at their expense.
Electronic Part and Accessory Warranties Do Not Cover Loss Of Aircraft,
Boats, or Vehicles – Customer installed electronic products such as
aircraft gyros, electronic speed controls, EDF power systems, LiPo batteries,
receivers, and servos are covered by the standard ec-hobby.com warranty.
However, the warranty of these electronic products does not extend to the model
in which the product was installed. Therefore, if the electronic part fails and
results in the loss or damage of your aircraft, boat, or vehicle, only the
electronic part will be eligible for warranty repair / replacement.
Clearance and Open Box Items Are NOT Covered By Warranty – All
Clearance Items and “Open Box” merchandise are sold “AS IS” and are not covered
by our warranty. Please read the product condition description carefully before
purchasing these items.
Warranties are Non-Transferable – Our warranty is for the original purchaser
only. If the original purchaser sells an item to another party, the warranty
does not transfer to the new buyer.
If you have any questions about our warranty policy, please to contact the
firstname.lastname@example.org. Customer Support team and we will be happy to assist you.